Travel FAQs - Tours, Taxi Services & Travel Information

Question 1

What types of tours do you offer?

Accepted Answer

We offer a wide range of tours including adventure tours, cultural tours, wildlife safaris, beach holidays, mountain treks, and customized private tours. Each tour is carefully designed to provide authentic experiences and memorable adventures.

Question 2

How far in advance should I book my tour?

Accepted Answer

We recommend booking at least 2-3 weeks in advance for standard tours, especially during peak seasons (December-February and June-August). For customized or special interest tours, we suggest booking 4-6 weeks ahead to ensure availability and the best arrangements.

Question 3

Do you offer group discounts?

Accepted Answer

Yes! We offer group discounts for parties of 6 or more travelers. The discount varies by tour type and group size. Contact our team for a customized quote and to discuss group travel arrangements.

Question 4

What is included in your tour packages?

Accepted Answer

Our tour packages typically include accommodation, transportation, guided tours, entrance fees to attractions, meals as specified, and 24/7 support. Some packages may include additional services like airport transfers, travel insurance, or special activities. Please check the specific tour details for inclusions.

Question 5

How do I make a booking?

Accepted Answer

You can book your tour through our website, by phone, or by visiting our office. For online bookings, simply select your preferred tour, choose dates, and complete the secure payment process. We'll send you a confirmation email with all the details.

Question 6

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies by tour type and booking time. Generally, cancellations made 30+ days before departure receive a full refund minus any non-refundable deposits. Cancellations 15-30 days before departure receive 50% refund, and cancellations within 14 days are non-refundable. Some tours may have different policies.

Question 7

Can I modify my booking after confirmation?

Accepted Answer

Yes, modifications are possible up to 14 days before departure, subject to availability and any additional costs. Changes to dates, destinations, or group size may incur fees. Please contact us as soon as possible to discuss your modification needs.

Question 8

Do you require a deposit to secure a booking?

Accepted Answer

Yes, we require a deposit of 20-30% of the total tour cost to secure your booking, depending on the tour type and season. The remaining balance is due 30 days before departure. Full payment is required for last-minute bookings.

Question 9

What types of vehicles do you offer?

Accepted Answer

We provide a range of vehicles including sedans, SUVs, luxury cars, vans, and buses for group transportation. All our vehicles are well-maintained, air-conditioned, and driven by licensed, experienced drivers who know the local routes well.

Question 10

How do I book a taxi service?

Accepted Answer

You can book our taxi services through our website, mobile app, or by calling our 24/7 booking hotline. Provide your pickup location, destination, date, time, and preferred vehicle type. We'll confirm your booking and send driver details.

Question 11

Are your drivers licensed and experienced?

Accepted Answer

Absolutely! All our drivers are professionally licensed, undergo regular training, and have extensive knowledge of local routes and traffic conditions. They speak English and are trained in customer service and safety protocols.

Question 12

What are your taxi rates?

Accepted Answer

Our rates vary based on distance, vehicle type, and duration. We offer competitive pricing with transparent fare structures. Airport transfers, city tours, and outstation trips have different rate cards. Contact us for a customized quote.

Question 13

Do you provide airport transfers?

Accepted Answer

Yes, we specialize in airport transfers with meet-and-greet services. Our drivers monitor flight arrivals and provide timely pickups. We offer one-way and round-trip airport transfers with competitive rates and reliable service.

Question 14

What travel documents do I need?

Accepted Answer

Requirements vary by destination. Generally, you'll need a valid passport (with at least 6 months validity), appropriate visas, travel insurance, and any required permits. We'll provide detailed documentation checklists for your specific tour.

Question 15

Do you provide travel insurance?

Accepted Answer

We recommend comprehensive travel insurance and can help you arrange it. Our partnered insurance covers trip cancellations, medical emergencies, lost baggage, and other travel-related contingencies. We strongly advise all travelers to have adequate coverage.

Question 16

What about health and safety measures?

Accepted Answer

Your safety is our priority. We follow all local health guidelines and maintain high safety standards. Our guides are trained in first aid, and we have emergency response protocols. We also provide information about health requirements and vaccinations for your destination.

Question 17

Are your tours suitable for families with children?

Accepted Answer

Many of our tours are family-friendly with appropriate accommodations and activities. We can customize itineraries for families with children, including kid-friendly activities and suitable pace. Please let us know your group's age range when booking.

Question 18

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, and digital payment methods. For international clients, we also accept PayPal and wire transfers. All payments are processed through secure, encrypted channels.

Question 19

Are there any hidden costs?

Accepted Answer

We believe in transparent pricing. All costs are clearly mentioned in your tour quote and booking confirmation. This includes taxes, service charges, and any mandatory fees. Optional extras are clearly marked as such.

Question 20

Do you offer installment payment plans?

Accepted Answer

Yes, we offer flexible payment plans for bookings over certain amounts. You can pay in installments with the final payment due 30 days before departure. Contact our team to discuss payment plan options for your booking.

Question 21

How can I contact you during my trip?

Accepted Answer

We provide 24/7 customer support during your trip. You can reach us via phone, WhatsApp, or email. Your tour guide will also have emergency contact numbers. We have local offices in major destinations for immediate assistance.

Question 22

What if I need to change my plans during the trip?

Accepted Answer

We understand that plans can change. Contact your tour guide or our support team immediately. We'll help you modify your itinerary, arrange alternative transportation, or make other necessary adjustments while minimizing additional costs.

Question 23

Do you have a mobile app?

Accepted Answer

Yes, our mobile app provides easy booking, real-time updates, emergency contacts, and trip management features. You can track your tour, communicate with guides, and access important information on the go. Download it from the App Store or Google Play.

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